Vendor Terms

# Vendor Terms and Conditions – eDigiTech **Effective Date:** 27 October 2026 These Vendor Terms and Conditions govern the registration and use of the eDigiTech WhatsApp Business API Platform and related communication services provided by **EDIGITECH**, located in Pune, Maharashtra, India. By registering for or using the platform, vendors and business customers agree to the following terms. ## 1. Vendor Registration and Account Verification Vendors must provide accurate, complete, and up-to-date business information during registration. eDigiTech reserves the right to verify submitted information, request additional documentation, and reject, restrict, or suspend accounts containing inaccurate, misleading, or incomplete details. Vendors are responsible for maintaining the security of their accounts and all activities performed through their login credentials. ## 2. WhatsApp Business Policy Compliance All vendors must comply with applicable WhatsApp Business Policies, Meta's terms and guidelines, and relevant laws and regulations. - Message templates must receive Meta approval wherever required. - Vendors must not send unsolicited, misleading, fraudulent, or prohibited messages. - Vendors must comply with applicable messaging restrictions, quality ratings, and opt-in requirements. - Vendors are responsible for ensuring that their message content, campaigns, and business practices comply with applicable policies. eDigiTech is not responsible for restrictions, suspensions, or penalties imposed by WhatsApp or Meta due to a vendor's activities. ## 3. Message Usage and Subscription Limits Message quotas, campaign limits, features, and usage allowances are determined by the vendor's selected subscription plan. - Unused messages, credits, or plan allowances do not carry forward to subsequent billing periods unless expressly agreed in writing. - Message delivery depends on recipient availability, WhatsApp/Meta infrastructure, network conditions, and applicable messaging policies. - eDigiTech does not guarantee delivery of every message or a specific delivery rate. - Additional usage may incur extra charges according to the applicable pricing plan. ## 4. API Access and Technical Usage API access and functionality are provided according to the selected subscription plan. - Vendors must comply with applicable API documentation, rate limits, and technical restrictions. - API credentials, access tokens, and other authentication details must be kept confidential. - Vendors must not share, resell, misuse, or provide unauthorized access to API credentials. - Unauthorized access, excessive requests, malicious activity, or attempts to disrupt platform operations may result in access restrictions or account suspension. eDigiTech may modify API limits or technical requirements when necessary for security, performance, compliance, or operational reasons. ## 5. Data Protection and Privacy Vendors are responsible for obtaining valid consent from their contacts wherever required and for using personal information lawfully. - Vendors must comply with applicable Indian data protection and privacy laws. - Contact information must be collected, processed, and used only for legitimate and authorized purposes. - Vendors must honor applicable opt-out requests and maintain appropriate records of consent. - Customer data and platform credentials must not be disclosed to unauthorized parties. - Vendors must implement reasonable security measures to protect personal information and prevent unauthorized access. Vendors are responsible for the legality and accuracy of the data and content they upload, transmit, or process through the platform. ## 6. Billing, Payments, and Taxes Subscription fees are payable according to the selected plan and applicable billing terms. - Subscription charges may be billed monthly or according to the agreed subscription period. - Additional WhatsApp/Meta messaging charges, usage fees, or other applicable service charges may apply. - Invoices may be generated electronically based on the applicable billing cycle and usage. - Vendors are responsible for paying invoices by the specified due dates. - Applicable taxes, including GST, will be charged as required by law. - Payments are subject to eDigiTech's Refund and Cancellation Policy. ## 7. Customer Support and Service Assistance eDigiTech provides technical and customer support through designated email and WhatsApp support channels. Support availability, response times, and service levels may vary depending on the selected subscription plan. Priority support may be available for Professional and Enterprise customers where included in their plan or agreed separately. Resolution times may depend on the complexity of the issue and the involvement of third-party service providers. ## 8. Account Suspension and Termination eDigiTech reserves the right to restrict, suspend, or terminate platform access where reasonably necessary, including in cases involving: - Violation of these Terms and Conditions or applicable WhatsApp/Meta policies. - Non-payment of outstanding invoices. - Spam, unsolicited messaging, fraud, or abusive activity. - Unauthorized use, credential sharing, or security threats. - Illegal, harmful, or misleading content or activities. - Actions that may compromise platform security, service integrity, or regulatory compliance. Where reasonably practicable, eDigiTech may provide notice and an opportunity to address the violation. Immediate suspension may be necessary to protect the platform, users, or third parties. Suspension or termination does not waive outstanding payment obligations. Refund eligibility, if any, will be governed by the Refund and Cancellation Policy and applicable law. ## 9. Third-Party Services and Availability The platform may rely on third-party services, including WhatsApp/Meta, telecommunications providers, hosting infrastructure, and payment gateways. eDigiTech does not control these third-party services and cannot guarantee uninterrupted availability, delivery, or continued access to third-party features. Service interruptions, policy changes, or restrictions imposed by third parties may affect platform functionality. ## 10. Changes to Terms and Conditions eDigiTech reserves the right to update these Terms and Conditions to reflect changes in its services, technical requirements, business practices, or applicable laws. Updated terms will be published on the relevant website or platform. Continued use of the platform after the effective date of revised terms constitutes acceptance of those changes, to the extent permitted by applicable law. ## 11. Contact Information For registration, billing, technical support, or other inquiries, please contact: **EDIGITECH** **Address:** 411, Crossroads, Bhumkar Chowk, Wakad, Pune – 411057, Maharashtra, India **Email:** sales@edigitech.in **Phone:** +91 92266 00099 By registering for or using the eDigiTech WhatsApp Business API Platform, vendors acknowledge that they have read, understood, and agreed to these Terms and Conditions, subject to applicable law.