# Refund and Cancellation Policy – eDigiTech
**Effective Date:** 27 October 2026
This Refund and Cancellation Policy governs the use of the eDigiTech WhatsApp Business API Platform and related services provided by **EDIGITECH**, located at 411, Crossroads, Bhumkar Chowk, Wakad, Pune – 411057, Maharashtra, India.
## 1. No Refund Policy
All payments made to eDigiTech are **final and non-refundable**. Once a subscription, service, messaging plan, API access, or any other paid service has been purchased, activated, or provisioned, the payment will not be refunded under any circumstances, except where a refund is required by applicable law.
## 2. Subscription Fees
- Subscription fees are payable in advance for the selected plan.
- No refunds or prorated credits will be provided for unused subscription periods, partial usage, or early termination.
- Unused message quotas, credits, or other plan benefits will not be refunded or converted into cash.
- Any applicable third-party charges, including WhatsApp/Meta messaging or conversation charges, are non-refundable once incurred.
## 3. Service Cancellation
Customers may request cancellation of their subscription by contacting eDigiTech through the official contact details provided below.
- Cancellation requests will apply to future billing cycles, subject to the terms of the selected subscription plan.
- Cancellation does not entitle the customer to a refund for the current billing period or any previously paid fees.
- Customers remain responsible for outstanding dues and charges incurred before the effective cancellation date.
## 4. Failed Transactions and Duplicate Payments
If a payment is debited from a customer's account but the transaction fails or the service is not activated, eDigiTech will investigate the issue.
Verified failed or duplicate transactions may be eligible for reversal or refund, as required by applicable law and the relevant payment provider's procedures. This exception does not constitute a refund for successfully purchased or activated services.
## 5. Service Interruptions and Third-Party Dependencies
The eDigiTech WhatsApp Business API Platform may depend on third-party infrastructure, including WhatsApp/Meta services, telecommunications networks, internet connectivity, and payment gateways.
Temporary interruptions, delivery failures, account restrictions imposed by third parties, or changes in third-party policies do not automatically entitle customers to a refund, subject to applicable law and the terms of the relevant service agreement.
## 6. Policy Violations and Account Suspension
Accounts suspended or terminated due to spam, unauthorized messaging, violations of WhatsApp/Meta policies, misuse of the platform, non-payment, or other breaches of the applicable terms are not eligible for refunds for fees already paid, except where required by applicable law.
## 7. Refund Queries and Payment Disputes
For assistance with failed transactions, duplicate payments, or billing discrepancies, customers may contact eDigiTech using the details below. All requests will be reviewed and handled in accordance with applicable laws and payment provider requirements.
## 8. Policy Amendments
eDigiTech reserves the right to update this policy from time to time. Any revised version will be published on the relevant website or platform and will take effect as stated in the updated policy.
## 9. Contact Information
**EDIGITECH**
Address: 411, Crossroads, Bhumkar Chowk, Wakad, Pune – 411057, Maharashtra, India
Email: sales@edigitech.in
Phone: +91 92266 00099
By purchasing or subscribing to eDigiTech services, customers acknowledge that they have read and understood this Refund and Cancellation Policy.
**Important:** This policy is subject to applicable Indian consumer protection laws and other mandatory legal requirements. A blanket no-refund policy cannot override any refund rights provided by law.