User Terms

# Terms and Conditions – eDigiTech WhatsApp Business API Platform **Effective Date:** 27 October 2026 Welcome to eDigiTech. These Terms and Conditions govern your access to and use of the eDigiTech WhatsApp Business API Platform and related services. By registering for, accessing, or using our services, you agree to be bound by these terms. If you do not agree, please discontinue using the services. ## 1. Service Description EDIGITECH provides WhatsApp Business API solutions that enable businesses to manage customer communication, send broadcasts and campaigns, automate replies, manage contacts, operate team inboxes, and integrate messaging capabilities into their business workflows. Service availability and features depend on the selected subscription plan, applicable third-party requirements, and platform capabilities. ## 2. Account Registration and Eligibility - You must be at least 18 years old and legally authorized to enter into an agreement on behalf of yourself or your business. - You must provide accurate, complete, and current registration and business information. - You are responsible for maintaining the confidentiality of your login credentials, API keys, and account access details. - You are responsible for all activities carried out through your account. - You must promptly notify eDigiTech of any suspected unauthorized access or security breach. eDigiTech reserves the right to verify registration details and restrict accounts containing false, misleading, or incomplete information. ## 3. Acceptable Use and Messaging Compliance You agree to use the platform in compliance with all applicable laws, regulations, and third-party policies, including WhatsApp Business Policies, Meta's applicable terms, and relevant Telecom Regulatory Authority of India (TRAI) requirements. You must: - Obtain valid consent from recipients wherever required before sending messages. - Send messages only to contacts you are authorized to communicate with. - Use Meta-approved message templates wherever required. - Honor opt-out requests and applicable messaging preferences. - Avoid spam, unsolicited communications, fraudulent messages, misleading content, and prohibited activities. - Ensure that your campaigns, contact lists, message templates, and business practices comply with applicable laws and policies. You must not use the platform for unlawful activities, impersonation, phishing, harassment, or the distribution of malicious or prohibited content. eDigiTech may restrict, suspend, or terminate access if your activities violate these requirements or expose the platform, other users, or third parties to legal, security, or reputational risks. ## 4. Subscription Plans, Payments, and Taxes - Paid services are billed according to the selected subscription plan and applicable billing cycle. - Prices are quoted in Indian Rupees (INR), unless otherwise specified, and applicable taxes, including GST, will be charged as required by law. - Additional charges may apply for messaging usage, WhatsApp/Meta conversations or services, API usage, integrations, or other plan-specific features. - Payments must be made within the applicable payment deadlines. - Subscription renewals, where applicable, will follow the agreed subscription terms. - Refunds and cancellations are governed by the eDigiTech Refund and Cancellation Policy, subject to applicable law. Failure to pay outstanding amounts may result in restriction or suspension of services. ## 5. Data Privacy and Security Your use of the platform is subject to the applicable eDigiTech Privacy Policy. You are responsible for ensuring that the personal data you collect, upload, or process through the platform has been obtained and is used lawfully. Both parties must comply with applicable Indian data protection and privacy laws to the extent applicable to their respective roles. You must take reasonable measures to protect customer information, prevent unauthorized access, and safeguard account credentials. You must not disclose personal data or confidential platform information to unauthorized parties. eDigiTech will handle personal data in accordance with its applicable privacy commitments and legal obligations. ## 6. Service Availability and Third-Party Dependencies eDigiTech will make reasonable efforts to maintain the availability and reliability of the platform. However, uninterrupted or error-free service is not guaranteed unless expressly agreed in a separate written service-level agreement. The platform may depend on third-party services, including WhatsApp/Meta infrastructure, telecommunications networks, hosting providers, and payment gateways. Outages, policy changes, technical failures, or restrictions imposed by these providers may affect service availability and message delivery. eDigiTech does not guarantee that every message will be delivered or that specific delivery rates, response times, or business outcomes will be achieved. ## 7. Intellectual Property and Platform Usage All applicable rights in the eDigiTech platform, software, interface, branding, documentation, and related materials remain with eDigiTech or their respective rights holders. You may use the platform only for its intended business purposes and in accordance with these terms. You must not copy, reverse-engineer, modify, resell, or exploit any part of the platform except where expressly authorized or permitted by law. You retain responsibility for the content, contact lists, and materials you submit or transmit through the platform and must ensure that you have the necessary rights and permissions to use them. ## 8. Limitation of Liability To the maximum extent permitted by applicable law, eDigiTech will not be liable for indirect, incidental, special, exemplary, or consequential losses, including loss of profits, revenue, business opportunities, data, or goodwill arising from the use of or inability to use the platform. eDigiTech is not responsible for message delivery failures, account restrictions imposed by WhatsApp/Meta, third-party service interruptions, or customer actions outside its reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law. ## 9. Suspension, Termination, and Cancellation eDigiTech may suspend or terminate your access to the platform if you: - Violate these Terms and Conditions or applicable laws and policies. - Engage in spam, fraud, unauthorized messaging, or harmful activities. - Fail to pay amounts due. - Compromise platform security or misuse API access. - Cause or create a material risk to the platform, its users, or third parties. Where reasonably practicable, eDigiTech may provide notice before suspension or termination. Immediate action may be taken where necessary to address security, legal, or compliance risks. You may request cancellation of your subscription in accordance with the applicable subscription terms. Cancellation does not automatically entitle you to a refund for amounts already paid. Outstanding charges remain payable, subject to applicable law and the Refund and Cancellation Policy. ## 10. Changes to These Terms eDigiTech may update these Terms and Conditions to reflect changes in its services, platform features, policies, or legal requirements. Revised terms will be published on the relevant website or platform and will take effect as stated in the updated version. Where required by law, appropriate notice or consent will be obtained. ## 11. Governing Law These Terms and Conditions are governed by the laws of India. Any disputes will be handled by the competent courts having jurisdiction, subject to applicable law. ## 12. Contact Information For questions regarding these Terms and Conditions, subscriptions, or platform support, please contact: **EDIGITECH** **Address:** 411, Crossroads, Bhumkar Chowk, Wakad, Pune – 411057, Maharashtra, India **Email:** sales@edigitech.in **Phone:** +91 92266 00099 By using the eDigiTech WhatsApp Business API Platform, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them, subject to applicable law.